Rural residents in Franklin County face a copper phone lines conundrum Molly Hunter Nov 18, 2022 Nov 18, 2022 Updated Dec 23, 2023 1 1 of 4 Jerline Guilliams shows off a mobile internet device that her phone company sold her due to the poor phone service in her area in Callaway. SCOTT P. YATES photos, The Roanoke Times Guilliams, left, and her neighbor Kathy McCulley, right, talk with a reporter about phone service problems in their area. SCOTT P. YATES, The Roanoke Times Jerline Guilliams walks with her dog Lady outside her home in Callaway. SCOTT P. YATES, The Roanoke Times A utility pole leans heavily toward the ground in the 4200 block of 6 Mile Post Road on Oct. 31. SCOTT P. YATES, The Roanoke Times Facebook Twitter WhatsApp SMS Email Print Copy article link Save Molly Hunter Four or five years ago, Jerline Guilliams got fed up with unreliable phone and internet service to her home in Callaway.kAm$96 DH:E4965 AC@G:56CD[ 3FE H@F=5 DE:== =:<6 E@ C6EFC? E@ 96C @=5 9@>6 A9@?6 A=2? 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Lawsuit against state trooper on behalf of Franklin County girl moves forward Spanberger signs bills that tighten controls on guns Spanberger signs Virginia minimum wage increase Smith Mountain Lake State Park lecture series wraps up on Sunday Spanberger signs bills on probation, manufactured protein and Confederate license plates Franklin County chicken and bee zoning overhaul draws resident backlash Man unlawfully in US arrested in Franklin County for child sex abuse 12-year-old arrested in death of classmate who was hit in the head by a metal water bottle Trump to visit Charlottesville Friday Carter Bank sold Justice loan portfolio to Omni parent company Martinsville council moves toward releasing forensic audit after months of secrecy kAmpE E96 C@@E @7 E96 AC@3=6> :D E96 4@AA6C ?6EH@C< qC:89EDA665 2?5 :ED AC65646DD@CD 92G6 C6=:65 @? 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Subscribe to our Daily Headlines newsletter. Sign up! * I understand and agree that registration on or use of this site constitutes agreement to its user agreement and privacy policy. Molly Hunter Follow Molly Hunter Close Get email notifications on {{subject}} daily! Your notification has been saved. There was a problem saving your notification. {{description}} Email notifications are only sent once a day, and only if there are new matching items. Save Manage followed notifications Close Followed notifications Please log in to use this feature Log In Don't have an account? Sign Up Today Related to this story April 27, 2022 Virginia SCC final order The Virginia State Corporation Commission's conditions on the transfer of network to Brightspeed can be found on the last two pages of the com… Watch Now: Related Video Unable to play video AP Top Stories April 13 AP top stories April 12 AP top stories April 12 AP top stories April 10 AP top stories April 10 A1 Minute! 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Molly Hunter Follow Molly Hunter Close Get email notifications on {{subject}} daily! Your notification has been saved. There was a problem saving your notification. {{description}} Email notifications are only sent once a day, and only if there are new matching items. Save Manage followed notifications Close Followed notifications Please log in to use this feature Log In Don't have an account? Sign Up Today
April 27, 2022 Virginia SCC final order The Virginia State Corporation Commission's conditions on the transfer of network to Brightspeed can be found on the last two pages of the com…