The American Customer Service Index says Chick-fil-A scored 83 out of a possible 100 points, putting it a few points ahead of the second-place finisher, Domino’s pizza – but one point below its score last year.
The study was based on interviews with 19,423 customers via email between April 1, 2020, and March 29, 2021. “Customers were asked to evaluate their recent experiences with the largest companies in terms of market share.”
1. Chick-fil-A
This July 19, 2012, file photo, shows a Chick-fil-A fast food restaurant in Atlanta.
2. Domino's
In this July 15, 2019 file photo shows a Domino's location in Norwood, Mass.
3. KFC
A KFC restaurant is open, Wednesday, April 21, 2021, in New York.
4. Starbucks
A customers exits the drive thru lane at a Starbucks coffee shop, Tuesday, April 27, 2021, in Des Moines, Iowa.
5. Five Guys
A passerby walks past workers boarding up a Five Guys restaurant along the Nicollet Mall Monday, Nov. 2, 2020, in Minneapolis.
6. Panera Bread
A Panera Bread store is shown Wednesday, July 10, 2019, in downtown Minneapolis.
7. Pizza Hut
This Jan. 24, 2017, file photo shows a Pizza Hut in Miami.
8. Arby’s
In this Monday, March 1, 2010, file photo, an Arby's restaurant sign is shown in Cutler Bay, Fla.
9. Chipotle Mexican Grill
In this March 16, 2020, file photo, a sign indicating that only carry-out or delivery options are available hangs in the window of a closed Chipotle restaurant in Portland, Ore.
10. Dunkin' Donuts
This May 7, 2020, file photo, shows a Dunkin' Donuts at the Greater Pittsburgh International Airport in Moon, Pa.
After the wild success of its chicken sandwich, Popeyes is adding more poultry to its menu with the launch of nuggets. Here's when you can get them.
McDonald's has long led the market in breakfast. But in recent years, competition has been heating up, with more restaurants trying to get a piece of that part of the day.
The fast food chain is asking for its sauce packets back. Here's how it will work.
Taco Bell is testing a service where customers can pay between $5 to $10 per month for a Taco Lover's Pass, which gives subscribers one taco a day for 30 days.
Breakfast is back on the menu at Taco Bell, so it's giving away free food to celebrate. Here's when you can get it.
Similar to other new menu items, Chipotle is using its trusted "stage-gate process" to test the pollo asado before taking it nationwide.
It wouldn't officially be the holiday season without Starbucks' festive cups. And this year, they're merrier than ever.
Veterans looking for breakfast, lunch, dinner or just dessert this Thursday are in luck.
Chick-fil-A customers looking for their fix over Christmas weekend this year will be disappointed.
Some people think cilantro is delicious. To others it tastes like soap. And now Chipotle is bringing both sides together.
A Saturday afternoon shift turned into an act of heroism for one Minnesota teen.
Not even Little Caesars is immune from price increases: The chain's signature $5 Hot-N-Ready pizza now costs 11% more.
The new menu item will be added to menus nationwide beginning Monday, Jan. 10, for a limited time.
For $10 a month, Taco Bell customers can get one taco per day for 30 consecutive days. Here's how it works.
McDonald's last sold the pie in the U.S. in 2017.
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The Klondike Choco Taco will be added to menus at select Taco Bell locations. The company said that the treat is a test, hinting at the possibility it could expand nationwide.
Every Wednesday from April 13 through May 4, Krispy Kreme will sell a dozen original glazed doughnuts for the price of a gallon of regular gas.
Taco Bell is bringing back the Mexican Pizza after a roughly two-year hiatus.
Typically there's nothing groundbreaking about a fast-food chain selling a hamburger. But Arby's has never sold one — until now.
The coffee company opened its bathrooms to the public in 2018 after two Black men were denied use of the bathroom in a Philadelphia Starbucks.
Starting this week, the strawberry Frosty is on U.S. menus for a limited time.
Chicken chain Popeyes is celebrating its 50th anniversary with throwback deal.
The experiment: A massive Cheez-It, which is 16 times the standard size, serves as the base for Taco Bell's new "Big Cheez-It Tostada."
The decision comes as Starbucks works to change the company culture under interim CEO Howard Schultz — and as employees across the country vote to unionize.
"We're targeting younger customers, like Gen Z and Millennials, who are interested in boneless chicken options," said a KFC spokesperson.
The addition was part of a wider effort by the chain to increase efficiency and use up more of its ingredients, which has also seen KFC introduce offerings such as chicken wing tips to its menu.
Seven years after its debut in Italy, the American pizza giant has formally shut its stores after it failed to win over locals.
Wendy's has unveiled a redesign that places an "emphasis on convenience, speed and accuracy."
It's not $5, but Subway's newest subscription program makes the price of its footlong even more appetizing.
Not even Starbucks' Pumpkin Spice Latte is immune to inflation.
