Combative passenger on @Delta flight assaults flight attendant and Air Marshal, according to OKC police. Flight #342 from Washington D.C. to Los Angeles was diverted to Oklahoma City where police arrested the passenger. Story: https://t.co/3u0zKJrOQspic.twitter.com/RHnZX60z3M
In some cases, technology can solve problems you might otherwise have needed an employee for.
Use mobile check-in to display your airline boarding pass on your phone, no printing necessary. You can also expedite your security wait time with apps like Clear, which use biometric data and allow you to skip to the front of the line. Some hotels can send virtual keys via mobile check-in, so you can skip the front desk altogether. Preorder meals online so cashiers don’t have to take your order.
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BE CONSIDERATE OF OTHERS
Given the rate of unruly passenger reports, it’s perhaps no coincidence that some airlines have suspended in-flight alcoholic beverage service. Even if you’re having a tipple in the terminal before takeoff, drink and act appropriately.
Anywhere you go, have respect for others’ personal space — especially during a pandemic — and remember that a little kindness goes a long way in the service industry.
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GO AHEAD AND COMPLAIN (TO THE RIGHT PERSON)
It’s OK to complain when things are truly bad. Most travel companies offer online customer service forms, and many use social media to field complaints. Just remember that the customer service employee may not have the power to immediately fix the situation.
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THE BOTTOM LINE
Sure, there are the grumpy or entitled folk who act like one-star travelers at airports and hotels, but it doesn’t help anyone to be that person. To have a five-star travel experience, first be a five-star traveler yourself.
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Interactive: Percent on-time departures for airlines at 30-largest airports
